How to Spa
The Atera Way!
We recommend that you arrive at least 15 minutes prior to your first scheduled appointment. This will allow ample time to fill out our client profile which is necessary to tailor our treatments to your personal needs.
Arrival Time
To maintain our relaxing and peaceful spa environment the spa facility is catered to adults. NO CHILDREN UNDER THE AGE OF 12 ARE ALLOWED IN THE SPA. Children, age 12-14 may need a signed waiver and/or accompaniment by a parent or adult guardian for some spa services.
Age Requirements
Any appointments not cancelled within 4 hours of the appointment time are subject to 100% of the cost of scheduled services. Appointments not rescheduled within the 4hr time limit will incur a $25 charge.
Should you need to re-schedule your appointment, please contact the spa.
Cancellation & Rescheduling
In consideration of our guests, we ask that cell phones are put on the silent mode and electronic devices are turned off or used with headphones.
Cellphones
Keeping our commitment to cleanliness, safety and hygiene, our equipment is sterilized and sanitized after every service and and our work stations after every treatment.
Cleanliness
Your satisfaction matters. Please notify your therapist or spa manager of any issues, or contact management if you're unsatisfied. We aim to resolve concerns promptly.
Client Satisfaction
Although is not included in the cost of your spa treatment, but is greatly appreciated by your therapist or esthetician. If you enjoyed your treatment, it is customary to leave gratuity based on the value of the treatment received. Gratuity envelopes are provided at the reception desk or you may add gratuity to your credit card payment if desired.
Gratuity
Give the ultimate gift—relaxation. Select a unique package or a dollar amount for the recipient to choose their experience. All certificates require presentation to redeem, bear a code (not a name), and are non-transferable—only the recipient may use them. No exceptions.
If your certificate has expired there is a $50 reinstatement fee if redeemed within 2 months of the expiration date.
Gift Cards
Please advise us at time of booking of any health conditions, allergies, injuries or special needs which may affect your services.
Health & Conditions
Spa appointments are timed for full enjoyment. Late arrivals may shorten your session without extension. Treatments will end at the scheduled time, and full payment is required.
There will be a $25 Barbados Dollar fee for all late arrivals and no shows.
Late Arrivals & No Shows
Our spa environment is one of tranquility and relaxation. Please respect all guests' right to privacy and serenity. Please maintain conversations at a considerate volume in all treatment areas.
Noise
All major credit cards with the exception of American Express & Discover card are accepted. We do not accept any personal or traveler's checks. Any gift cards, vouchers, or certificates must be mentioned at time of booking.
Payment
Please inform our therapist before beginning treatment so that we can recommend the treatments best suited for you at this special time.
Pregnancy
Advance reservations are recommended to accommodate your spa preferences. Our spa coordinator will guide you to the spa experience that best suits your needs.
Reservations
All spa packages booked for groups of three or more require a 50% deposit. Reservations not cancelled within 48 hours of your scheduled appointment time will not be refunded.